Webspay OU only collects the information which is necessary and will not share client’s personal information with any third parties unless it is necessary. Even within Webspay OU, access to client’s personal information is limited to only those employees who require such information to handle matters relating to compliance, identity verification, fraud prevention and customer support.
When a client creates a Webspay OU account, Webspay OU collects important details about the client – his/her name, surname, address, phone number, e-mail, birth date, IP address.
Webspay OU retains its rights to invite the client to participate in a video-call between the client and Webspay OU. These video calls will be conducted exceptionally. The video call will be no more than 5 (five) minutes long, the sound and image of the video call has to have such a level of quality where the client can be clearly seen and heard. During the time of the video call, the client will have to show his/her identification document (passport or national ID card) and other documents, that he/she has submitted to Webspay OU as well as other documents that have been requested by Webspay OU in order to confirm the identity of the client and its compliance with Anti-Money Laundering and Counter-Terrorist Financing.
In some cases (e.g. for the purpose of direct marketing) client`s personal data may be processed based on data client`s freely given and unambiguous consent. Client may easily withdraw his/her consent at any time free of charge.
Certain information is automatically collected as a client browse the Webspay OU website and submits the application form. This information is used to improve the products, handle customer support issues and protect client’s accounts. This information includes:
Webspay OU collects information in order to provide clients with a safe and convenient way to access and use Webspay OU services. The information collected allows Webspay OU to:
Webspay OU will not sell or rent client’s personal information to third parties. Webspay OU may combine the information received from clients with information Webspay OU collects from other companies and uses it to improve and personalise the Services, content and advertising.
In order to provide clients with Webspay OU services and meet legal and regulatory obligations, Webspay OU may share the collected information as detailed below:
Orders and trades are matched on the Webspay OU crypto currency exchange platform on anonymous basis. Therefore, Webspay OU will not disclose buyer`s and seller`s identities to each other.
Webspay OU may introduce new features and services which require sharing client’s personal information, e.g. payments between Webspay OU clients. In that case, Webspay OU will notify all of its clients before activation such new services.
If a client needs to add or change any information (for example, personal contact information), it can be done by logging into his/her Webspay OU account and making any necessary changes to the account details. Certain details – a client`s name, surname, financial information etc. – can only be changed through Webspay OU client support (email@example.com).
Each client has the right to ask for a copy of all of his/her personal data which are processed by Webspay OU. In that case a client will receive a complete extract, except where otherwise provided by regulatory enactments.
When a client decides to terminate his/her account at Webspay OU, a request has to be sent to Webspay OU support. An account can only be deleted when done by Webspay OU. As a financial institution, Webspay OU is obliged to retain a part of the personal information submitted by the client; such information includes all the personal information a client has submitted to Webspay OU or Webspay OU has received during legal relations between Webspay OU and a client, for example: a client`s name, surname, personal code or personal identity number, passport data etc. This information has to be stored for at least 10 (ten) years, in order to comply with the requirements stipulated in the legal acts of the Republic of Latvia.
Once per year Webspay OU can provide the information about processing of data subject`s personal data free of charge after receiving an information request sent to firstname.lastname@example.org. If data subject applies more than once per year, or if data subject`s request is groundless, repetitive or disproportionate, Webspay OU may charge a reasonable fee based on administrative costs. Webspay OU may ask data subject to provide the proves for verification of data subject`s identity (e.g. identification document). Webspay OU also may ask data subject to clarify data subject`s request in order to speed up Webspay OU response. Webspay OU replies to data subject`s request within 30 (thirty) days since receipt of data subject`s application; this term may be extended if data subject`s request is complicated or if data subject has submitted a lot of requests (in such case Webspay OU will inform data subject about the delay of the response).